Refund and Returns Policy - Bantu Bakehouse

Refund Policy for Bantu Bakehouse

At Bantu Bakehouse, our goal is to provide you with delicious and beautifully crafted cakes that exceed your expectations. Please take a moment to review our refund policy for a smooth and transparent understanding of our procedures:

1. Eligibility for Refund:

Refund requests will only be considered within 7 days of the cake delivery or pickup date.
To be eligible for a refund, the issue must be attributed to an error on our part.

2. How to Request a Refund:

If you believe your cake has a defect or is not as ordered, please contact our customer service team at bantubakehouse@gmail.com to initiate the refund process.
Provide your order number and a clear explanation of the issue.

3. Inspection and Verification:

Upon receiving your refund request, we will review the issue to determine its validity.
We may request supporting documentation, such as photographs, to assist in the verification process.

4. Refund Process:

If the issue is verified to be a result of our error, we will process a full refund to your original payment method within 7 days.

5. No Return Policy for Customer Discretion:

Please note that we do not accept returns or offer refunds for cakes if the customer is dissatisfied for reasons unrelated to our service or if the cake was delivered as ordered.
This includes instances where the customer has a change of heart, ordered the wrong cake, or the flavor did not meet personal preferences.

6. Contact Information:

For any questions or concerns regarding our refund policy, please contact us at bantubakehouse@gmail.com

7. Policy Changes:

[Your Cake Business Name] reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

Thank you for choosing Bantu Bakehouse. We appreciate your understanding and cooperation as we strive to provide you with the best cake experience possible.

Refund Policy for Bantu Bakehouse

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